FAQs

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What is addSQUIRREL?

No, there are no subscription fees. You only pay for the addSQUIRREL codes/stickers you purchase.

addSQUIRREL helps you add a video, photo or voice message to cards, gifts, weddings, packaging and printed materials using a simple QR code.

You scan the code, upload your message, and then your recipient scans the same code to view it. No app is needed.

It is a simple way to make physical things feel more personal, memorable and meaningful.

Cards
Gifts
Wedding stationery
Guest books
Thank you notes
Product packaging
Corporate gifts
Hampers
Florist bouquets
Event materials
Business cards
Printed marketing materials
Customer onboarding packs
Subscription boxes
Product launches

Anywhere you want to turn a physical item into a more personal digital experience. Equally you can send them digitally too

It is really simple:

  1. Scan the addSQUIRREL QR code with your phone.
  2. Upload a video, photo or voice note.
  3. Add the code to your card, gift, packaging or printed item.
  4. The recipient scans the code to view your message.

No app is required for either the sender or the recipient.

You can upload a video, photo or voice note, depending on the type of addSQUIRREL code you are using.

Video is perfect for personal messages, product explainers, founder introductions, thank yous and behind-the-scenes content.

Photos are great for memories, keepsakes, instructions, wedding moments or product visuals.

Voice notes are lovely for personal messages, bedtime stories, thank yous, tributes or messages that feel more natural spoken than written.

No. The recipient just scans the QR code using their phone camera and views the message in their browser.

addSQUIRREL works on smartphones with a camera and internet access. It can also be viewed on other devices, such as tablets, if they can scan or open a QR code link.

A normal QR code usually sends someone to a website or a fixed link.

addSQUIRREL is designed to make printed items more personal and interactive. It lets someone upload a video, photo or voice note to a unique QR code, so the physical item becomes a more meaningful experience.

For business and white label projects, addSQUIRREL can also include branded viewing screens, links, buttons, email collection, data insights and optional email notifications.

This depends on the addSQUIRREL service you have purchase. Our stickers, sticker sheets and greetings cards have a 6 month timeline - with a free upgrade to lifetime keep if an email is entered. For business packages you can choose the expiry on purchase

Make sure your camera lens is clean and unobstructed.

Position your smartphone’s camera directly over the QR code.

Ensure there is adequate lighting to read the QR code.

If in doubt close your camera app and reopen

No, password protection is optional and is able to be toggled off for our bespoke codes. You can choose to add a password if you want an extra layer of security for your personal message.

Firstly make sure you are connected to wifi for a better experience and if you are still having issues. Close down all addSQUIRREL tabs open in the browser and rescan. If you encounter any issues uploading your content, please contact our customer support team on help@addsquirrel.com for assistance. We’re here to help make your experience smooth and enjoyable.

While addSQUIRREL is designed for use with smartphones, the recipient can also access the content on any device with a QR code reader or camera and internet access. Ie Tablets

Your content is available instantly after uploading. The recipient can view it immediately after scanning the QR code.

No one likes the spinning wheel of death but sometimes your upload can take a while to upload to our system, this may be because the file is large or the file has to be downloded from the cloud first. Please be patient as it will eventually upload. Try to keep videos to under a minute and connect to wifi for the best experience

Currently, each addSQUIRREL codes is personalised individually to ensure each message is unique and special.

Yes, you can preview your uploaded content before finalising it to ensure everything looks perfect.

addSQUIRREL QR codes can be scanned using any smartphone with a camera and internet access. No special app is required.

No, each addSQUIRRELcodes is intended for a one-time use to ensure the personal message remains unique and special for the recipient.

The recipient scans the QR code using their phone camera.

They will then be taken to the addSQUIRREL viewing screen where they can see or hear the message.

Yes, the recipient can save the content to their own device if they would like to keep it.

Most personal addSQUIRREL uploads stay live for 6 months from the moment the message is uploaded.

This gives the recipient time to view and save the message.

Free lifetime keep is available when prompted by entering an email address.

For business and white label projects, hosting terms may vary depending on the package agreed.

While addSQUIRREL is designed for use with smartphones, the recipient can also access the content on any device with a QR code reader or camera and internet access. Ie Tablets

Try the following:

Make sure your camera lens is clean.
Hold your phone steady over the QR code.
Make sure there is good lighting.
Avoid shadows or glare on the code.
Move your phone slightly closer or further away.
Close and reopen your camera app.
Try scanning from another phone if needed.

If the QR code is damaged, folded or covered, it may be harder to scan.

Yes. Password protection is available if you want to add an extra layer of privacy to your message.

No. Password protection is optional.

You can choose whether or not to add it when setting up your upload.

When you upload your message, you can choose to add a password, question and hint.

When the recipient scans the code, they will be asked to enter the password before they can view the message.

No. Once the password has been set and the content has been uploaded, it cannot be changed.

For privacy and security reasons, addSQUIRREL cannot access or retrieve passwords.

If the recipient does not know the password, they should contact the sender directly.

Your content is stored securely and is only accessible through the unique QR code. If you choose to add password protection, the recipient will also need the password to view it.

addSQUIRREL QR smart stickers are individual QR codes that let you add a video, photo or voice note to a card, gift, present, flower bouquet or keepsake.

They are perfect when you want to say more than you could write in a card.

Scan the QR code, follow the upload steps, add your video, photo or voice note, then place the sticker on your card or gift.

When your recipient scans the sticker, they will be able to view your message.

For personal gifting, each sticker is designed for one special upload and one recipient experience.

Once a message has been uploaded and locked to that code, it cannot be replaced or reused. This keeps the message private, personal and unique to that card or gift.

Yes. You can add an addSQUIRREL sticker to most cards, gift tags, boxes, wrapping, packaging or keepsakes.

Just make sure the sticker is placed somewhere flat, visible and easy to scan.

Mini Memories are addSQUIRREL QR greeting cards with beautiful Jen Winnett Art illustrations.

Each card has an addSQUIRREL QR code inside, so you can add a video, photo or voice note alongside your written message.

They are small cards with a big emotional impact - cards worth keeping.

Sticker sheets include multiple unique addSQUIRREL QR codes on one sheet.

They are useful for weddings, events, gifting, thank you notes, guest books, hampers, packaging and small business orders where you want more than one QR code.

addSQUIRREL can be used in lots of lovely ways throughout a wedding, including:

Video guest book messages
Audio guest book messages
Wedding favours
Table settings
Thank you cards
Save-the-dates
Hen party memories
Messages from guests who could not attend
Anniversary keepsakes
Wedding morning notes
Memory tables or tribute messages

It gives guests a simple way to leave something more personal than a written message.

No. Guests simply scan the QR code with their phone camera and follow the steps.

Yes. If you choose unique QR codes, each guest, couple, table or gift can have its own individual message or upload experience.

Yes. addSQUIRREL works beautifully as a simple video, photo or voice note guest book.

You can place the QR codes on guest book pages, table cards, signs, favours or thank you cards, depending on how you want guests to use them.

Yes. If you are not sure how it works, you can contact us and ask for a free test code.

Yes we can create bespoke codes and screens. Please email hello@addsquirrel.com for a quote

Yes. addSQUIRREL can be used by businesses to make physical touchpoints more personal, useful and memorable.

It works especially well for:

Corporate gifting
Product packaging
Subscription boxes
Luxury hampers
Florists
Gift shops
Events
Business cards
Printed brochures
Customer onboarding packs
Brand launches
PR packages
Trade shows
Charity campaigns
Retail displays

A white label addSQUIRREL QR code is a branded version of the addSQUIRREL experience.

Instead of customers seeing standard addSQUIRREL screens, the scan experience can include your branding, colours, logo, wording and links.

This is ideal if you want addSQUIRREL to feel like part of your own brand experience.

On selected business and white label projects, optional email notifications can be included so you know when a recipient has opened or interacted with the addSQUIRREL experience.

They are designed to make printed or physical materials work harder.

Yes. addSQUIRREL can be added to packaging using either printed QR codes or physical QR stickers, depending on your print process and order size.

It can be used to share a founder video, product story, care instructions, customer thank you, campaign message or exclusive content.

Yes. It is a lovely way to make corporate gifts feel more personal.

Businesses can add a branded QR code to a gift, hamper, card, insert or packaging so the recipient can scan and receive a video, photo or voice message.

Yes. addSQUIRREL can turn a business card into a video introduction.

Instead of only handing over your contact details, you can let someone scan your card and hear directly from you - who you are, what you do and how you help. We offer business card pacakges from £39

Yes. Depending on how you plan to use addSQUIRREL, we can provide physical QR stickers or digital QR codes for print.

Physical stickers are useful for smaller runs, gifting, packaging, events and handmade touchpoints.

Digital QR codes are useful when you are printing directly onto cards, packaging, brochures, business cards or branded materials.

A shared code means lots of people scan the same QR code and see the same content. This works well for product explainers, brand videos, event displays or general marketing messages.

Unique codes mean each QR code has its own individual upload or message. This is best for gifting, weddings, personal messages, corporate gifts, customer orders or anything where each recipient needs their own experience.

Yes, selected business and white label addSQUIRREL experiences can include email collection.

This can help businesses understand who is engaging with their printed materials, gifts, packaging or events.

Yes, business and white label projects can include useful insights, such as scans, engagement and upload activity, depending on the type of project.

This helps businesses understand how people are interacting with their physical touchpoints.

You can buy addSQUIRREL products through our website and selected participating retailers.

You can shop:

QR smart stickers
Sticker sheets
Wedding sticker bundles
Mini Memories QR greeting cards
Business and white label QR code options

For standard personal addSQUIRREL stickers, sticker sheets and Mini Memories cards, there are no subscription fees. You simply buy the product you need.

For business and white label projects, pricing and hosting terms may vary depending on the type of code, branding and set-up required.

No. You can buy as many as you need.

For larger orders, business projects, weddings, retailers or white label enquiries, please contact us so we can help you choose the best option.

Yes. Please contact us with a few details about how you would like to use it, including whether you need physical stickers, digital QR codes, white label branding, data collection or a bespoke set-up.

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return your unopened addSQUIRREL items within 30 days of receiving your order for a full refund or exchange. Due to the nature of the product, we cannot accept any returns for opened addSQUIRREL packs.

Please visit our returns page for more information

Orders are usually posted within 1–2 working days.

Delivery times then depend on the shipping option selected at checkout.

Delivery options and prices are shown at checkout and on our shipping page.

If you have chosen a tracked service at checkout you can track your order. Once your order is dispatched, you’ll receive a tracking number to follow your addSQUIRREL delivery until it reaches your door.

If you are interested in stocking addSQUIRREL, please get in touch through our stockist or contact page.

addSQUIRREL works well for gift shops, card shops, garden centres, wedding retailers, independent boutiques and retailers who already sell cards, gifts or keepsakes.

Yes. We can work with publishers, brands and retailers who want to use addSQUIRREL within their own products, packaging, customer gifting or branded experiences.

This can include physical stickers, digital QR codes, white label scan screens and bespoke projects.

Yes. If you would like to try addSQUIRREL before ordering or discussing a business project, please contact us and ask for a test code.

If you cannot find what you are looking for, please contact us at help@addsquirrel.com and we will be happy to help.

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